THANK YOU FOR SHOPPING WITH US
Free Shipping:
We do offer Free Shipping on domestic orders over $100.00. We reserve the right to choose the best shipping method for accomplishing this. In the event there are any issues concerning our ability to ship at no charge to you, we will contact you promptly and present the options available.
We will choose the most economical method to ship orders with free shipping.
Alaska, Hawaii and US Territories
We do not ship orders to regions:
Armed Forces Pacific, Armed Forces Europe, Armed Forces Americas, Virgin Islands, Rhode Island, Puerto Rico, Palau, Northern Mariana Islands, Marshall Islands, Hawaii, Guam, Federated States of Micronesia, American Samoa.
Processing Time
Most orders will ship in one business day. However certain items might be special order or require extra handling. We try to ship all orders as promptly as possible.Damaged or Lost Shipments
We are not responsible for packages lost in transit or damaged by our shipping carriers.
PBNails USA IS NOT RESPONSIBLE for loss, theft, damage or any delivery issues.
PBNails USA is offering easy and fast issue resolution with ROUTE. We highly recommend to use ROUTE PLUS PACKAGE PROTECTION when you make a purchase with PBNailsUSA.com
If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with ROUTE.
With ROUTE New items are shipped immediately, at no cost to you, upon approval. Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered". Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days, and within 30 days from the last checkpoint.
In the event that an item arrives damaged or if you have not received your order in a timely fashion, and you didn't purchase ROUTE PLUS PACKAGE PROTECTION, it must be reported to us ASAP. Please email us at NEWAGEOFNAILS88@GMAIL.COM so we can assist you. We may require pictures of damaged merchandise and the condition of the original packaging in order to properly file claims with our shipping carriers. We will open a case with shipping carrier to investigate and initiate a package trace. WE CAN HELP TO RESOLVE YOUR ISSUE BUT WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES.
Returns:
You may contact us by email at NEWAGEOFNAILS88@GMAIL.COM or the contact form on our site. Please reference your order number and explain the circumstances for your return. Once our customer service staff has evaluated and approved your return request, we will send you return instructions.
Please note the following: Returns must be requested using the above email address o. We will not authorize a return request via phone. This allows us to document every aspect of the return process to better serve our customers.
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return or:
- Any item that is returned more than 14 days after delivery.
- Claims to management does not cover adverse reactions to the ingredients of the products are issues of individual and depends on genetic and environmental factors.
Defective Merchandise
Defective merchandise MUST be reported to PBNails.com within 72 hours of receipt of order. Upon contacting our customer service department we will evaluate your claim and if warranted issue a return merchandise authorization (RMA) or refer you to the manufacturer of the product for warranty replacement or repair. Upon receipt of your authorized return, the merchandise returned will be evaluated by our returns department in order to determine the best course of action which may include but is not limited to, no cost repair of product, replacement of product with product of equal or greater value, full purchase price refund including shipping or no credit or action at all depending on case by case circumstances. Return shipping will not be prepaid, you must ship your return at your expense. Reimbursements for return shipping charges may or may not be issued at our discretion.
Warranties
We reserve the right to forward all warranty issues directly to the product manufacturers or to refer customers to the manufacturers with all or any guarantee, defective merchandise or warranty issues.
Shipping Errors
In the event you feel you have been shipped an order or received products that were shipped in error, you MUST contact us immediately. Upon our determination that a shipping error has occurred, we will issue an RMA and arrange for a reshipment or cross-shipment of your order.
Freight Damage
Freight damage or damage that appears like it may have happened during transit MUST be reported within 24 hours of delivery. Do not open package unless instructed by our customer service staff. We will notify the delivery carrier and initiate return and claim processes and procedures.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
(if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at NEWAGEOFNAILS88@GMAIL.COM
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at adrianafilme@gmail.com and send your item to: 1773 Nature Ct Schaumburg, Illinois 60193.
Shipping
To return your product, you should mail your product to: 1773 Nature Ct Schaumburg Illinois US 60193
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.